Frequently Asked Questions

Ordering

How do I get started?

Just call us or write an email at provided contact details on our Contact Us page. We would ask you for convenient time and location where our team member can visit to take your body composition data. Once we get the data, we provide you the charges quote according to your nutrition requirements and meal preferences. Once you complete the payment, we pass same requirements to our nutritionists to design your diet plan. The whole process takes around 2-3 days and soon the process is completed we start the delivery process.

If you already know your macro requirements or already following a particular diet plan, just share that with us and we will provide meals accordingly. You can also directly order from our available meal options.

When will I start getting my meals?

For full month package with dietitian assistance, once we receive your payment, it takes around 2-3 working days to prepare your diet plan and recipes for your meals. Once that is done, your meal delivery will start. For single meals ordered from our meal options, the meals are delivered within an hour.

What are the prices of your packages?

The price will depend on your dietary requirements i.e. the amount of protein, carbohydrate & fat your body needs as per your fitness goal and daily physical activity. Once we get these requirements by doing your body composition analysis, we will share the package price as per your individual needs.

For more details feel free to call us/write us at details provided on Contact Us page.

Before ordering your package, I just want to try single meal (or few meals) Can I order just those?

Yes you can always choose from our available meal options and call/whatsapp us for order. Just let us know your convenient delivery location and time and we will deliver your meal to the same.

I just want Breakfast meal (or any single meal) for full month. Can you provide me same?

Yes we can provide this service, check our monthly packages in Our Packages page. At the same time, we would also like to mention that having only single meal/day as per your dietary requirement and others without, won’t give you any significant improvement in your fitness results.

Payment

Do I have to make the complete payment in advance?

Yes we deal in pre-payment only. We do adjust for the days that you don’t take meals for. In case such a need arise, we expect you to please inform us at least a day before.

For single meals, you can also pay at the time of delivery.

What are the payment methods?

You can pay via PayTm, Google Pay or any other UPI app to ‘nutriphyfoods@upi‘ or you can use any regular bank transfer mode (Neft, imps) to given bank details, or pay from PayTm using our QR code. Check our Payment Options page for current payment options.

I need to skip a meal (or few day's meals) as I would be eating outside for a specific occasion. Will you adjust corresponding charges?

Yes we can adjust those charges in your next payment. But please inform us at least a day prior for such cancellation.

Where should I connect for queries, complaints, feedback etc?

Please visit our Contact Us page for such details.

Delivery

Where do you deliver?

We deliver in all areas of Gurugram.

How does delivery work?

We deliver multiple meals a day as per your diet plan, for all days of month. We take care of both – your convenient time and location for meal delivery, while deciding the price quotation of your package. Delivery charges depend on how many separate deliveries you want and to how many different locations you want those.

At what time do you deliver?

We operate from 8am to 9pm and delivery is made between that time only.

What if I want you to deliver at a particular time other than 8am - 9pm?

We operate between 8am – 9pm but please connect with us, with more specific details of time. We might be able to provide you same, depending upon the location and other related factors.

I have a traveling job, and I don't stay at a fixed location at a particular time. How can you help me with my diet?

We deliver in most of the places of Gurugram. Please connect with us with your individual requirements.

What if I want to pause delivery?

You are free to pause your delivery anytime you like, just let us know a day before.

What if I want food only on certain days?

We can provide you meals on certain days, just let us know your requirement while you talk to our representative. But please note, that for best fitness results we recommend you to follow our diet food regularly.

Fitness Goals

I want to loose body fat, how can Nutriphy help me in this?

To loose your body fat, along with your regular exercise, you need to keep your body in calorie deficit so that it uses stored body fat for remaining energy. But at the same time, you also need to provide your body sufficient nutrition to keep your metabolism working efficiently. Our customized meal plans will provide you all of these, so that you can achieve best results in short time.

I want to build muscle mass, how can Nutriphy help me in this?

To build muscle mass, along with your regular exercise, you need to keep your body in calorie surplus and provide sufficient protein. But at the same time, you also need to keep a check on your fat intake. Our customized meal plans will take care of all of these requirements and helps you achieve best results in short time.

I do not have any specific fitness goal. I just want to stay fit and healthy. How can your meals help me?

Nutrition is everyone’s need. Our customized diet plans are designed taking care of individual’s preferences and body requirements. A healthy food as per your own requirement, is definitely a first step towards a fit and healthy life.

How does eating outside food, fast food affects my fitness goals?

Along with your physical activity schedule, the food that you eat plays a major role in your journey towards your fitness goals. In a 1 hour regular workout, we burn around 200-300 calories. But a single burger can provide you around 300 calories, and thus winning over all of your single day’s workout effort, that too in form of unwanted calories. So, it is very important to also keep a close check on calories we consume during the whole day and not only on the calories we burn during workout.

I am already doing workout 5-6 days/week, Do I still need to follow specific diet?

Yes. Diet has much more importance than your workout, some experts rate it as high as 90%. As we mentioned in above answer, most of us think that we burn much more calories during workout, than we actually do and that only with workout we can achieve our fitness results. Workout/physical activity should definitely be part of our every day’s routine, but without providing our body the nutrition it needs, we actually keep it from the best it can achieve.

I love fast food. If I follow diet, Can I occasionally eat fast food without getting my fitness goals affected?

Fast foods are notorious for the extra bad calories they provide. Not only a single fast food meal can affect your 1-2 hour workout effort, they also harm your health in long term. Having said that, eating fast food once in a while is fine, but keep a check on various macros and calories you are consuming with that.

I don't do much physical activity like gym, running etc. Do I also need nutritious food?

Yes. Everyone shall eat nutritious food according to their body need, to lead a healthy and fit life. Making good food habits always saves your money and time in longer run.

I have a short goal of loosing weight, once that is done I will stop my regular fitness schedule. Will I still need to follow diet?

Please remember that for long lasting results, along with workout one shall always eat cautiously. You may put back, the weight you are loosing in a single week of bad eating. We recommend to eat according to your body requirements, even when you leave your workout. But please keep a light physical activity as a part of your regular daily schedule for the benefit of your own health.

Can diet food help me in my fitness goals even without any fitness activity?

Food has always more importance in your fitness results than your workout. But for best results, both of these should be part of your daily routine. Without your daily physical activity, your diet food will provide you much more delayed results and without nutritious food, your workout results will be even more slower.

Food

What is unique about the meals that Nutriphy provides?

The meals that we provide are completely customized as your nutrition requirements. We keep close eye on changes in your body’s nutrition requirements and change your diet plan accordingly to give you best fitness results.

Where do you source your food from?

We source our food from all trusted local vendors. These are some of best in the market and we do rigorous quality test before selecting their products.

Will there be alternative meal options for different days, or a common menu for all days?

Yes. There will be around 6 different options for each meal and those will be provided such that no two consecutive days will have same food. We will also consider your food preferences, intolerance etc while designing your diet plan.

How long do your meals last?

The meals delivered will easily last 2 hours more than its expected consumption time. But we highly recommend to consume the next required meal as early as possible. For the meals to be consumed later, please refrigerate them (don’t freeze them) and microwave them just before eating or you can heat them in pan on a regular stove. If not possible to refrigerate, please keep them in cooler environment like your air conditioned room. Never put your meals in direct sunlight.

What am I supposed to do with my meals, once I receive those?

For the meal to be consumed at that time, just microwave it (all packages are microwave safe) or heat it on pan on a regular stove. For the meals to be consumed later, just refrigerate them (please don’t freeze them). If not possible to refrigerate, please keep them in cooler environment. Please don’t put your meals in contact of direct sunlight.

Do you consider customer's food preference while designing the meal plans?

Yes. After getting your body composition data and just before designing your diet plan, we contact you for your meal preferences and only prepare diet plan according to those. For single meals, Our meal menu is already designed as per common meal preferences of our various customers. In case you further need any changes, just do let us know and we will customize our meals for your needs.

I am a vegetarian and follow high protein diet to build muscles. Do you have Veg meal options with high protein?

Yes we do have such options in Veg meal plans too.

What if I am intolerant to certain food?

We’ll ask you for any food intolerance and your meal preference before finalizing your diet plan. We’ll skip all such options in your food and will try to fulfill the nutrition requirement from other sources. Even while ordering our single meals, just let us know about any food allergies/intolerance and we will update the meal accordingly.

Nutrition

How will I know whether your meals provide all the macros as per my body needs?

In our full month package with dietitian assistance, once we get your body composition data, we will be creating your diet plan as per your body’s nutrition need and your fitness activity routine. We will share same with you so that you would also learn about your nutrition requirements.

While delivering, our every meal will have its macro-nutrients mentioned over it, so that you can make sure that you are getting food as per your needs. Feel free to contact us in case you have any doubt regarding same.

I know my diet requirements and already following such diet on my own. Can you prepare food accordingly?

Yes we can do that. Please contact us with your diet plan. We would still like to take your body composition data and assess whether your diet plan is best for your needs. In case it is, we will prepare food accordingly. But if not, we can definitely provide you one.

I am following diet as per recommendation of my dietitian. Can you prepare food accordingly?

Yes we can do that. Please share your diet plan while you contact us.

I have a very specific dietary requirement and I need a face to face discussion with your dietitian before opting for food package. Is this possible?

Yes we can provide you an individual appointment(online or offline as per your need) with our dietitian. Please note there would be separate charges for this facility. Contact us for more details.